What is the minimum quantity I can order?
We have detailed the minimum quantity on our individual product pages but it is always worth giving us a call if you want smaller numbers as quite often we can offer alternative products to enable you to get smaller quantities.
What is a pantone colour?
It is a universal colour match system which defines the exact colour you want printed based on a breakdown of primary colours. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer. The designer who originally created your logo or the printer who prints your company stationary will probably have the eps artwork and PMS references.
What is the difference between digital printing and 4 colour process printing?
Four colour process printing is made up of the four primary printing colours – Cyan, Magenta, Yellow and Black – otherwise know as CMYK. For example, the printing of colour magazines or other paper products that have a photograph that needs to be printed are usually made up of these colours. This means 4 printing plates have to be made for each colour. Digital printing is a new way of printing where your colour image is produced by computer and can be printed directly to the product in one go, so no printing plates are required for this. The difference between the two is that with a digital print it is not possible to get a 100% colour match as you can with the CMYK. The advantage for digital print is that it is much more competitive in price and is a quicker process, but it is not available on all products.
Can we see a visual of the products we require?
Yes, we can supply visual mocks ups free of charge with no obligation, as this helps to give you an idea of how the product could look. This initial visual is not a final proof though – once you have ordered, we will always produce a final PDF proof that you will need to approve before going to print.
Can you print from a photograph?
Printing from a photograph is possible on some products, this is usually a digital print but this is subject to sight of the actual photograph and how good the quality is.
Can you match colours and typestyle on handmade products like Rock?
These are completely handmade and matching colours is down to the skill of the Sugar Boilers. It is judged by sight unlike printing where a formula will give you the colours you desire.
They are all highly skilled and experienced but an exact match of Pantone colours and typestyle is impossible, but we do get pretty close !!!
Do you have a template for artwork?
We state the printable areas on all our products on the website but most templates can be provided. Email firstname.lastname@example.org to request a template.
Do I have to sign the Proof form?
Proof forms can be signed and scanned back to us by email
How do I place an order?
Once you have received your quotation and you are ready to place your order, the best way is to call your Account Executive on 01253 798606 who will go through the order with you. You will receive an order confirmation for you to check and acknowledge – this is the time to make any changes that you may require.
What is your quickest turnaround time?
All products in our express section are available in the quickest turnaround time ranging from 48 hours through to 5 working days dependant upon our current production schedule.
What products do you have on Express lead time?
There is a section for Express items on our website. Click here to view our express products
What is the delivery lead time on standard orders?
Once an order is sent out from our Warehouse the order will be on a ‘Next Day’ delivery service and will be delivered between 8.00am and 6.00pm. This excludes Ireland and any offshore Islands off the Scottish coastline along with some of the areas in the Scottish Highlands which will be on a 2 day carrier service. But please call our sales team if in doubt.
Can I get a POD?
Yes, Proof of Delivery is available usually within 24 hours of the parcels being delivered.
Which carrier do you use?
We currently use DPD for parcels and HMT for pallets.
What are your payment terms?
The first two orders for ALL new customers are to be paid on a pro-forma basis. Thereafter we are happy to send you an account application form to open a 30 day credit account for all subsequent orders which is subject to satisfactory trade references. Your credit limit will be set accordingly. Pro-forma requires immediate payment to process your order
What payment methods do you accept?
We accept cheques, BACS transfer, Visa and Mastercard debit and credit cards. Unfortunately, we do not accept American Express.
Do prices include VAT?
No, all prices are subject to VAT additionally.
Can I have a copy invoice?
Yes, copy invoices are available on request from our accounts department.